Even since the COVID pandemic effectively ended, businesses have discussed the possibility of having employees return to the office. Much to their chagrin, most remote employees have no intention of doing this. Hybrid work, for the foreseeable future, is here to stay.
Fortunately, a remote workforce can remain just as productive with access to the right collaboration tools. For most organizations, Cisco has the platform of choice to execute a successful collaboration strategy to help with their transformation journeys.
We’re here to break this solution down and demonstrate just how valuable it can be.
Cisco Webex was purpose-built for corporate collaboration. It provides businesses with calling, conferencing, peer-to-peer, and team messaging, all in one easy-to-use user interface. The user experience remains consistent on mobile devices and corporate conference rooms.
Cisco has long been recognized as the industry leader in on-premise call control. Government, financial, and healthcare organizations have trusted it for years to maintain maximum uptime. They’ve also innovated over time, consistently enhancing their products with new features and functionality.
Now Cisco provides the security and resilience its known for in its cloud-based solution Webex.
Across the world of communications, technology has evolved, and with it the threat matrix that companies have to deal with. Unfortunately, corporate IT budgets haven’t. The challenge of maintaining an on-premise calling system with its constant need for upgrades is too great a challenge for many.
To that end, Cisco’s created Webex Calling, a UCaaS solution that provide all the features of Cisco’s on-premise solutions and more. Its cloud architecture makes it highly scalable and flexible, all without sacrificing security. Providing it as a service also reduces capital expenditure.
Integration with other Cisco products makes migration to the cloud easier. It supplements other solutions to create an ideal hybrid Cisco environment.
Let’s not forget about what keeps businesses running. It’s the people that make it happen, the customers.
Cisco has both on-premise and cloud-based contact center products, Unified Contact Center Express/Enterprise and Webex Contact Center, that are robust and can support hundreds to thousands of call center agents.
These CCaaS applications aren’t limited to calls. They’re true omni-channel contact centers. In addition, they leverage AI to meet low-level customer needs. This simplifies the agent experience, allowing them to focus on high-level tasks that require human intervention.
Cisco has a comprehensive suite of collaboration devices designed with durability, form, and function in mind. This includes headsets, meeting room setups, wireless phones, and desk cameras. Sourcing these products from Cisco cuts down on the need to manage different vendors and certifications.
Other platforms leverage products from third parties. While advantageous for some users, it can cause greater disruptions when technical difficulties happen. It opens the door for each vendor involved to point fingers at each other instead of resolving the issue.
Time is money, and customers can’t afford to be out of commission while you deal with a blame game.
Getting the most out of Cisco’s solutions often requires help from an experienced integrator.
Continuant has been working with customers to address their concerns and to implement their collaboration solutions for nearly 30 years. We specialize in business transformation with collaboration solutions.
We have taken many customers from legacy systems to Cisco Unified Communications, and after the migration provided day-to-day maintenance and managed services for those upgraded systems. Our stateside NOC provides 24/7 support, providing a viable alternative to Cisco’s TAC (Technical Assistance Center).
To make matters even better, we also have a unique SIP PSTN offer called Continuant Connect. It gives customers with multiple collaboration platforms a single pane of glass for management of their direct inward-dial (DID) numbers.
All across the Cisco suite, from CUCM to Webex, we can provide the expert support you need to get the most out of your systems. We'll work with you to build an effective hybrid environment with this industry-leading solution.
Call us today to get started.