Avaya’s 200-Seat Minimum Leaves SMB Contact Centers in Limbo—Continuant Has the Answer

FIFE, WA – March 3, 2025 – Avaya’s upcoming 200-seat minimum requirement for its Experience Platform (AXP) is set to take effect on June 30, 2025. This forces many small and mid-sized businesses to rethink their contact center strategy.

For organizations with fewer than 200 agents, this change presents a challenge:

• Do we stay with Avaya and pay for more than we need?
• Do we migrate to a modern CCaaS platform that better fits our size and budget?
• How can we ensure a smooth, cost-effective transition without disruption?

That’s where Continuant and C4, our cloud-based contact center solution, come in.

The Best Avaya Alternative: Your Contact Center, Your Way

At Continuant, we believe that your contact center should be built around your business needs—not vendor restrictions. If Avaya’s changes no longer align with your goals, we’ll help you explore the best alternatives.

As a powerful alternative, we offer the new Continuant Connect Contact Center (C4)—our scalable, AI-powered CCaaS solution that delivers enterprise-grade capabilities without restrictive seat minimums.

Why Businesses Are Choosing C4 Over Avaya AXP

• ✔ No Seat Minimums – Whether you have 20, 50, or 150 agents, you only pay for what you need. No wasted licenses, no inflated costs.
• ✔ Omnichannel Contact Center – One seamless platform unifies voice, chat, email, SMS, and social media, eliminating silos and improving customer experience.
• ✔ AI-Powered Customer Engagement – Features like intelligent call routing, real-time transcription, and predictive analytics make life better for customers and easier for agents.
• ✔ CRM Integration – Pre-built connectors for Salesforce, Microsoft Dynamics, ServiceNow, and more give agents access to real-time customer insights for personalized interactions.
• ✔ Secure & Compliant – PCI-DSS, HIPAA, GDPR, and E911 compliance ensures your data is protected.
• ✔ Seamless Avaya Migration – Our contact center specialists handle everything, from strategic planning and implementation to training and 24/7 support, ensuring minimal downtime and a frictionless transition.

Looking Beyond C4? We’ll Find the Right CX Solution for You

Not sure if C4 is the best fit? That’s okay. At Continuant, we specialize in helping businesses find the best contact center platform for their needs.

We partner with industry-leading CX providers, ensuring you get the right technology, features, and cost-effectiveness without vendor lock-in.

Avaya’s Deadline is Approaching—Now is the Time to Act

With Avaya’s 200-seat policy going into effect in just a few months, businesses need to evaluate their options now before they’re forced into an expensive, oversized solution.

Instead of waiting until your options become limited, let’s start the conversation today. Give us a call or click the button below

About Continuant

Continuant is a trusted leader in enterprise communications, specializing in CCaaS, UCaaS, and cloud contact center solutions that help businesses enhance customer experience, improve operational efficiency, and reduce costs.

With decades of expertise in Avaya systems, contact center migrations, and managed services, our team helps organizations find, implement, and support the best solutions for their unique needs.