Contact Center as a Service (CCaaS)

Empower Your CX with a cloud-based contact center solution that meets your customers needs.

Your customers expect high levels of care and efficiency at every touch point. We help organizations from every industry find the right contact center solution for their business transformation and growth goals. We’ll also help you get the very best out of features that deliver a better customer experience and drive greater cost-savings.

Every customer, any touch point

Get rid of technology silos and seamlessly integrate all your customer-facing services without exhausting your IT teams. Empower your agents with the tools to ensure helpful and efficient customer contact, while offering a single, user-friendly interface for every customer interaction.

Humanize each customer, harmonize the experience

Your customers are always on the go. Nurture strong relationships by giving them the freedom to select their preferred communication channel, whether it's through phone, email, social media, chat, or text.

Streamlined interactions, more effective engagements

Improve your efficiency by accessing a comprehensive 360° customer view. With flexible and informative analytics and reporting, you can gain a deeper understanding of your performance and continually enhance it.

Cost-effective and always compliant

Turn your capital costs into operational expenses with our flexible cloud model, allowing you to easily scale up as your business expands. Our solutions are supported by important industry certifications to ensure regulatory compliance, providing a secure environment for your customers and safeguarding your reputation across channels.

Continuant Connect Contact Center

A True Omnichannel Experience with C4

Looking to enhance the customer experience at every level? Continuant Connect Contact Center leverages the power of voice to optimize every interaction between agent and customer. With open API integration, it seamlessly integrates with every channel, from calling to messaging and social media. Along with its modern features, it comes with all the capabilities of a PBX system, making it the perfect endgame for your journey to the cloud.

Explore C4 by Continuant

2023

Genesys New Partner of the Year Award

Contact Center Managed Services (CCMS)

Leave the management of your contact center solution to us, so your CX team focuses on meeting and exceeding customer expectations. Our CCMS are an ideal fit for:

Medium-sized businesses and enterprises Medium-sized businesses and enterprises in need of reliable contact center assistance to effectively manage incidents around the clock.

IT leaders IT leaders tasked with deploying solutions that maintain cost predictability, even in situations where customers' needs may vary.

Contact centers Contact centers that depend on various vendors for their operations but would benefit from centralization of management.

Multi-Vendor partner with no added pressure

Genesys, Five9, Anywhere365, Nice...you name it. We partner with the full complement of Cloud Contact Center leaders—to help drive more meaningful dialogue with vendors when evaluating their CCaaS products.

Multi-site support with global reach

With technical support available worldwide, the number of worksites. You can rely on our team of expert service providers in each country to deliver the right services tailored specifically to your business location.

Customizable and extensible from solutions to services

Our network is always there to meet the needs of your business. As you expand we have the resources available to extend your communications network with ease.

Good for your bottom line

Tap into economies of scale and our global buying power as your provider. We’ll pass savings along to you from procurement and purchasing to solution deployment and management—all done under one contract.

With Continuant as your single service provider, you enjoy:

A single
contract

Managing all aspects of your communications environment

A single
invoice

For every worksite no matter where they are in the world

A single
SLA

That adjusts service levels based on the technology or location

A single point of contact

To manage and solve issues across vendors, users, and devices

Ready to integrate AI into your customer experience via contact centers?

Artificial intelligence (AI) and automation tools, have the power to increase revenue and strengthen customer loyalty and enhance CX. Optimize omnichannel journeys and empower customers to find answers to their inquiries independently with self-service features.

Bring AI to your CX

CCaaS FAQs

What is CCaaS?

Contact Center as a Service (CCaaS) is cloud-based, provider-hosted software solution used for communicating with customers. Essentially, it’s an ideal business solution for enhancing customer experience. Simply put, CCaaS is a great business solution for for enhancing the customer experience. Want to learn more? We wrote a CCaaS blog for you!

What is the difference between CCaaS and UCaaS?

CCaaS is not to be confused with UCaaS, though the two are only one letter apart. UCaaS (unified communications as a service) provides organizations with unified communication solutions such as Microsoft Teams, Cisco Webex, and Zoom.

Is Continuant a CCaaS provider?

Not directly. Continuant seeks to understand your Contact Center goals by evaluating your infrastructure and other essential business needs. We guide you in designing a cloud-based CCaaS experience for your customers. In doing so, we'll help you choose the right vendor to meet your goals.

Are Contact Centers and Call Centers the same thing?

Both call centers and contact centers strive to enhance the client experience, but they go about it in different ways.

A call center uses incoming and outgoing calls to link clients with agents. Contrarily, contact centers allow clients to interact with agents or self-serve options via a variety of channels.

However, because of digitization and shifting consumer expectations, the majority of businesses favor a contact center service. However, call centers are less expensive to run and can manage a large volume of client calls. Additionally, they give the entire customer experience a human touch.

How do I choose a CCaaS vendor?

Choosing the right CCaaS (Contact Center as a Service) vendor is crucial for ensuring that your contact center operations align with your business needs. Here are some key steps to consider when selecting a CCaaS provider:

Business objectives
Customer communication channels
Critical integrations
Reporting and analytics capabilities
Customer experience
Affordability

To help take the difficulty out of choosing the right contact center, CCaaS providers such as Five9 and Genesys have partners who specialize in designing and deploying ideal contact center solutions for organizations of all kinds. Continuant is one of those partners. By working alongside you, we can help you figure out the exact type of contact center that best meets your needs, whether it comes from Five9 or Zoom.

What is CX?

Customer Experience (CX) refers to the overall perception and impression a customer has of a company based on their interactions and experiences with that company's products, services, and brand. CX encompasses every touchpoint a customer has with a business, from initial awareness and discovery through purchase, usage, and post-purchase support.

Ready to transform your contact center experience?

Unleash the power of seamless communication, instant support, and unparalleled customer satisfaction with our CCaaS services for enterprise operators.

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Contact Center as a Service (CCaaS)