Enhance Agent Capability and Customer Experience across every channel

Social Media Direct Messaging
Efficiently sort and manage incoming interactions from social networks like Facebook, Twitter, and Instagram, enhancing your social media engagement.

Email Management
Handle large volumes of emails effectively with advanced categorization, quality monitoring, and tracking to ensure efficient communication.

Live Chat with Generative AI
Enhance visitor engagement on your website through live chat, using behavioral targeting and historical data for personalized interactions.

Messaging Across Devices
Leverage asynchronous messaging to enable customers to start conversations on a website and continue seamlessly on an iOS mobile device.

Omnichannel Routing
Facilitate customer contact through their preferred channels, offering flexibility and ease in their communication.

Skill-Based Routing
Efficiently direct inquiries to the most appropriate agents based on specific skill sets and customer needs.

Voicemail Routing
Allow customers to leave voicemails or request callbacks, with sophisticated routing to prioritize and respond promptly.

Data-Driven API Routing
Utilize open APIs to integrate data from backend systems and CRMs, fostering smarter connections and enhancing customer relationships.

Automatic Callback
Improve customer satisfaction by offering an automatic callback option, allowing customers to maintain their queue position without waiting on hold.

Interactive Voice Response (IVR)
Enable customers to handle routine tasks independently via phone, providing insights to agents for more personalized service.

Queue Callbacks
Reduce wait time frustrations with an automated callback system that contacts customers based on their queue position.

Voice Prompts
Choose from various voice options in multiple languages or upload your brand’s custom audio files for a tailored experience.

Outbound Dialers
Boost sales performance with advanced dialing modes such as Agentless, Preview, and Progressive, which enhance agent productivity and mitigate risks.

Campaign Management
Target the right audience efficiently by selecting optimal contacts and timing, while managing retry attempts effectively.

List Management
Improve call list efficiency by merging, deduplicating, reordering, and prioritizing high-value leads.

Call Recording
Implement call recording for both inbound and outbound interactions to ensure compliance, enable sentiment analysis, and provide real-time prompts to agents.

Agent Skill Management
Assign skills to agents effortlessly, improving efficiency in handling customer inquiries such as billing or technical issues through skills-based routing.

Remote Agents
Facilitate customer service from any location with internet access, enhancing flexibility and ensuring operational continuity.

Screen Pops
Provide agents with critical customer information at the outset, aiding in successful deal closures and positive interactions.

Queue Callbacks
Eliminate customer frustration due to long wait times by offering an automated callback when their queue position is reached.

Prebuilt Reports
Utilize targeted, predefined reports to access crucial data on agent performance and customer experiences, including metrics like Average Handle Time (AHT).

Analytics and Dashboards
Access real-time insights into team performance and customer interactions through intuitive and interactive dashboards.

Omnichannel Analytics
Achieve a comprehensive understanding of the customer journey across all communication channels and analyze agent effectiveness on each channel.

Save Filters
Efficiently narrow down report data to display only essential information, saving time by avoiding the need to rebuild filters for each report.

Screen Recording
Enhance agent training and performance by providing guidance on system navigation to improve customer interactions.

Call Monitoring
Monitor agent calls effectively, offering support through whisper or barge-in capabilities during complex interactions. Includes advanced features like coaching, sophisticated sentiment analysis, and real-time prompts.

Speech and Text Analysis
Quickly identify trends, issues, and shifts in customer needs by analyzing key topics and phrases in conversations.

Speech Recognition
Improve customer interactions by replacing keypad inputs with voice commands for a more intuitive communication experience.

Collaboration
Enable seamless interaction among your agents and company-wide staff with tools like team messaging, video meetings, and calling, ensuring rapid access to expert advice for handling complex inquiries.

Cloud PBX
Facilitate smooth transfers between local offices and your contact center with extension-to-extension dialing and conferencing, improving connectivity and customer service.

Microsoft Teams Integration
Boost productivity and teamwork by simplifying communication between
back office and front office staff with integrated phone capabilities.

Open API Framework
Utilize robust APIs to integrate seamlessly with any system, supporting a variety of workflows and increasing flexibility.

CRM Integrations
Boost customer satisfaction and agent efficiency with pre-configured CRM integrations such as Salesforce, Microsoft, Zendesk, and others.