When Mike breaks down Managed Services, he says it’s all about the people, processes, and tools. In this final part of our series on managed services, we conclude the list by looking at the tools in question, and how to stay on top of industry trends and major technological changes.
It seems like every day a new piece of technology is introduced into the world of communications. The advent of AI has really accelerated that, but many users still ask questions about how to make AI work.
Mike highlights that innovation comes from careful analysis, gauging how various tools and technology can make your services better. Continuant’s reporting and analytics team stays on top of industry trends to help our customers save money and improve their systems.
Continuant’s reporting teams use systems that analyze carrier vendors, customer networks, and global DID deployment. We’ve developed our own software that gives us broad insight into all these factors, making complex calling systems that much easier to manage.
The data we provide optimizes everything, from our customers’ business to our own services.
Many of our customers don’t have the toolset needed to monitor a massive network. They often have small teams managing their IT infrastructure and may have no one at all assigned to their communications environment.
Continuant’s goal is to come alongside our customers and fill in the gaps with our own people, processes, and tools. Our tools collect data and make it exceedingly easy for our customers to keep up with their own environment and stay on top of trends in the industry.
With that, our series on managed services is complete. Check out parts 1, 2, and 3 if you haven’t already.
If you’re interested in learning more about our managed services, schedule a call today. You may even get a chance to talk with Mike himself in the near future.