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UC and PBX technology from Avaya require high-level support from a trusted provider. While support from Avaya works just fine for many customers, others search for alternatives, concerned about high costs and evolving needs for modern solutions.
Continuant provides one of the best alternatives to Avaya support, for both PBX and UC solutions. We’re here to break down the needs for alternative Avaya support, and how Continuant meets them all.
For decades, Avaya has been a dominant force in the world of telecommunications, but its services provide challenges for many customers. 
Often Avaya contracts come with high costs, and once the End of Life (EoL) and End of Manufacturer Support (EoMS) dates come and go, regular support will no longer be an option.
Avaya support also doesn’t offer much for cloud migrations. Avaya can provide support for newer systems during a cloud migration and can even offer its own platforms like the Avaya Cloud Office. However, if an organization needs support for a post EoMS system while migrating to a solution such as Microsoft Teams or Zoom, Avaya support won’t be helpful.
Users in this situation need support from a trusted third party to reduce costs and provide necessary support, especially in the event of a cloud migration.
There are many reasons why organizations choose Continuant for tailored alternative Avaya support services. This includes organizations large and small in everything from healthcare, to education, to the Fortune 500.
Continuant has been providing Avaya support for nearly 30 years all over the world. Our teams include experts and engineers that at this point have seen it all and can leverage our vast backlog of knowledge and experience to tailor solutions to our customers.
Along with legacy PBX systems, our teams include experts in modern unified communications, customer experience (CX) platforms, and AV. We can maintain on-premises systems, plan and execute a complex migration, and manage a new solution.
Our customers save thousands of dollars with our support. Not only do we offer system maintenance at a reasonable price, we also don’t require upgrades or expensive rip and replace style system migrations. Our services give you exactly what you need and help protect key investments.
Avaya’s product lifecycle exists for a reason, but as a third-party support provider, we don’t need to follow it. Ever since Avaya Definity went EoMS in 2005, we’ve supported legacy Avaya systems to offer our customers more options. We extend the life of otherwise dead systems until its users are ready for a major migration.
Avaya isn’t where our expertise ends. We’ve helped organizations all over the world deploy Microsoft Teams, Cisco Webex, Genesys Cloud CX, and other solutions built on modern platforms. For our efforts, we’ve even been named Partner of the Year by both Microsoft and Genesys.
When the time comes to deploy new technology and transition to the cloud, we’ll keep your legacy systems running to avoid downtime while also facilitating the migration. Once it’s done, we’ll stick around and provide the same service for your new environment.
When it comes to communications, large enterprises have needs at a scale that’s not easy to meet. For us, however, it’s been an integral part of our services since the beginning. No enterprise is too large for us to provide flexible, tailored solutions to meet their needs.
Alongside all the reasons above, what sets support from Continuant apart from the rest is its overall goal. When customers come to us, our goal is to come alongside them, provide the right people, processes, and tools, and tailor a solution to their unique needs.
That’s exactly what we did for the Fortune 500 medical research company Boston Scientific. In 2018, we began providing the company with Avaya support, keeping their systems running consistently both domestically and internationally.
In 2021, Boston Scientific decided to migrate from its now 20-year-old Avaya system to Microsoft Teams. Continuant worked with Boston Scientific’s IT team to carry out the migration, expertly handling the complexities that came from deploying the new solution outside of the US and maintaining it to this very day.
Boston Scientific is just one of many companies that have benefited from Continuant’s Avaya support, dramatically reducing both costs and headaches. Wherever you are with your Avaya systems, we’ll be able to do the same for you.
Call us today to get the support you need.
* Editor's Note: This article was originally published in July 2024 and has been revamped and updated for accuracy and comprehensiveness.
