Like most global enterprises, iTape spent most of the 2000s and 2010s relying on a legacy Avaya system. In 2018, it acquired Toronto-based Polyair Corporation, and had to integrate the two organizations’ systems.
Polyair looked to upgrade its Avaya IP office systems before its merger with iTape. It found the help it needed to get this upgrade started with its partner Continuant, who remained the company’s partner post-merger.
Continuant proved more than capable of rolling out the upgrade Polyair was looking for, but during the process, Continuant posed a new idea to Polyair and iTape. According to Continuant’s experts, a Microsoft Teams Calling solution would be a much better long-term investment.
Since then, Polyair has been fully transitioned to Teams Calling with Continuant Connect. This includes its locations in Atlanta GA, Bardstown KY, Carlstadt NJ, Carrollton TX, Chicago IL, Corona CA, Toronto ON, and the UK. More migrations are planned for iTape as well, with the hopes that the company will save with the removal of carrier services and license renewals.
Now Intertape Polymer can rely on a strong bond to carry out its Teams migration.
As a global leader in the development of sustainable packaging, Intertape Polymer Corporation (iTape), employs more than 2,000 employees in 35 locations and eight time zones throughout North America, Europe, and Asia. It’s the second-largest tape producer in the world behind 3M (another customer whose stuck with Continuant).
Without a doubt, the company places a premium on keeping connected across continents and time zones. To do that, iTape planned a migration to the cloud, and found the right partner to assist in its migration.
The Challenge:
- Avaya systems needing upgrades
- Recent merger requiring integration
- Excessive costs due to lack of cloud environment
The Solution:
- Full integration of Intertape and Polyair systems
- New cloud-based calling solution in Microsoft Teams
- Cost effective services from Continuant Connect
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