The Solution
Continuant carefully assessed Baylor’s needs and developed a solution that retained the value of its existing Nortel infrastructure while enhancing security and increasing efficiency. We integrated a fully-hosted session border controller (SBC) that tied in fifty analog gateways as part of an enterprise-wide transition to Microsoft Teams Calling. All analog devices — elevators, fire alarms, and security alarm systems — were connected and programmed for four-digit dialing on-campus through a new Microsoft Teams PBX.
Our Adoption and Change Management team worked with Baylor Information Technology Services to support faculty and staff through the transition to Teams Phone. This solution has been cost-effective, time-saving, and the university has fully adapted to the new user experience.
The Challenge
In the competitive landscape of university services, Continuant helped Baylor University, a private Christian university and a nationally ranked Research 1 institution in Waco, Texas, seamlessly transform and unify their on campus communications system while preserving the functionality of legacy systems.
Continuant provided reliable and secure support for Baylor’s Nortel CS1000 PBX system for many years. However, this aging platform became increasingly unstable and finding hardware to maintain its operation became increasingly difficult. We evaluated Microsoft’s Calling Plans consumption model as an alternative; however, the university had too many analog requirements and maintaining two separate PBX systems would be an unnecessary expense.
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