Mitel Maintenance, Support and Migration

Your solution for end of life Mitel PBX phone systems

In today's evolving industry, maintaining a Mitel phone system can be challenging. Legacy PBX parts are often scarce, and OEM support can be inconsistent. At Continuant, our Mitel-certified engineers are available 24/7, and we operate with complete independence from OEM.

World-class Mitel PBX maintenance and support

If your goal is to maintain and extend the life of your Mitel phone systems, our Maintenance Advantage Plan (MAP PDF) is an excellent choice. In case of an incident or outage, you can trust you'll receive 24/7/365 support without any pressure to upgrade to the latest solution. The Continuant Support Promise: We’re here for you.

We're here for you with our Mitel Maintenance Advantage Plan.

Your company deserves a better option to maintain and support your Mitel PBX systems, so we created one. Designed specifically for large organizations that want to extend the life of their Mitel environment, our world-class Maintenance Advantage Plan (MAP) allows you to continue to rely on your PBX phone system for as long as you need.

No Pressure To Upgrade

Our focus is on your needs and your timeline. We won’t pressure you to upgrade.

Tier 3 Engineer Access

24/7 access to incident management and TAC from our Tier 3 engineers.

24/7/365 U.S. Support

Our US-based support teams are on standby, 24 hours a day, 365 days per year.

Industry-Leading
SLA

In case of a system outage, we’ll restore your system in record time.

No Required Software Support

No need to pay for additional support for systems that still work.

Guaranteed Parts Availability

We guarantee that we’ll have the right parts you’ll need, even for older systems.

Dedicated Support Team

One single point of contact for your dedicated support team.

Cost
Savings

On average, we save our customers 40% in maintenance costs.

Migrate beyond Mitel— on your timeline.

Continuant can extend the life of your Mitel PBX phone system while designing and implementing a new unified communication solution for your organization. Our engineers will create a transition strategy to meet and exceed your business goals. Implementing a new collaboration solution can be a significant change for your team. We will ensure you are satisfied with your investment.

How this Chemical Distributor and Service Provider Found “The Right Formula” Univar faced the challenge of integrating systems from various OEMs, including Avaya, Siemens, Nortel, Mitel, Comdial, Panasonic, NEC, Intertel, and Toshiba. Few partners could manage such a complex task, but Continuant was up to the challenge. Leveraging its extensive expertise, Continuant developed the right formula to meet Univar's needs, providing comprehensive maintenance, support, and a range of managed services, with a strong focus on help desk support.

9700+

employees

Chicago

headquarters

11.5 b+

annual revenue

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Continuant Connect

Continuant Connect gives you the power of choice

Easily migrate from your legacy voice system to the cloud with Continuant Connect.

Choose your timeline

Shift from copper landlines to cloud-based telephony on your schedule. Our hybrid calling solution bridges the gap, so you can decommission hardware in stages with no disruption to business operations.

Choose your carrier

Keep your telephone provider, pick a new one, or choose us as your carrier—it’s up to you. Locked into a contract? With Continuant Connect, you can still consolidate your communications and use our internet-powered solution to enjoy cheaper calling rates without violating your contract.

Choose your UCaaS products

The power to pick your technology is in your hands. Choose from Microsoft Teams, Zoom, Cisco, and other UC apps to serve as the hub of your internal and external communications.

Explore the platform

Mitel MAP FAQs

What is a PBX?

PBX stands for Private Branch Exchange System, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog. A PBX or PABX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users. Additionally, it provides features like transfer calls, voicemail, call recording, interactive voice menus (IVRs) and call queues. Want to learn more? We wrote a blog for you!

Can my organization move to the Cloud and still use our existing Mitel PBX equipment?

Absolutely! We design solutions that allow you to get the most mileage out of your on-prem Mitel PBX phone system hardware while experiencing the benefits of a hybrid environment. Check it out!

What is the difference between Connect Hybrid Calling and Mitel MAP?

Continuant's Connect Hybrid Calling (CHC) is an enterprise-grade voice solution designed to fit your organization's voice-to-cloud timeline with Microsoft Teams Phone.

Continuant’s Maintenance Advantage Plan (MAP) allows you to extend the life of your PBXs — with industry-leading third-party services — even when the OEM can no longer provide support.

How much can we save with Mitel MAP?

Continuant's Maintenance Advantage Plan (MAP) is built to be as cost-effective for its users as possible. On average, we save our users 40% on maintenance costs. We can do a quick audit for you to determine just how much you can save with Mitel MAP.

Global Multi-vendor PBX Support

No matter the mix of systems in your calling environment, we can provide total support.

PBX Maintenance & Support

Make the switch to world-class PBX maintenance and support for all your voice systems at a fraction of the cost that other providers charge.

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Avaya Maintenance & Support

As a Third Party Maintenance provider, we have the experience and expertise to keep your Avaya PBX systems running post-EoMS (End of Manufacturer Support) or during your migration to the cloud.

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Cisco Maintenance & Support

If you have a legacy Cisco environment, you likely have more options than you think. You can keep your Cisco PBX voice systems operating until you’re ready for a large-scale collaboration solution.

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Nortel Maintenance & Support

In the event of an outage or incident, you can be confident that you’ll get the help you need, 24 hours a day, 7 days a week, with no pressure to upgrade to the latest solution. Continuant can maintain and extend the life of your Nortel PBX systems.

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NEC Siemens/Unify PBX in 2024 (Blog)

Connect with us for a quick Mitel audit.

In less than 30 minutes, we can determine if our Mitel Maintenance Advantage Plan (MAP) is a good fit for your organization—saving you time and, potentially, a lot of money for the organization.

Why This Global Innovator "Sticks with" Continuant managed services

Baylor University needed to transform and unify their communication systems.

Beyond Support: Protecting Avaya Investments

Your solution for end of life Mitel PBX phone systems

World-class Mitel PBX maintenance and support