Cisco PBX Maintenance, Support & Migration

Your Solution for End of Life Cisco PBX Phone Systems

If you have a legacy Cisco PBX environment, you likely have more options than you think. If you’re not ready to upgrade or move to a new solution, you can keep your Cisco voice and video systems operating until you’re ready for a large-scale collaboration solution. We have the expertise and accessibility necessary to maintain your Cisco environment until you’re ready to make a long-term plan.

World Class Cisco PBX Maintenance and Support

If your goal is to maintain and extend the life of your Cisco PBX systems, our Maintenance Advantage Plan (MAP PDF) is a great choice. In the event of an incident or outage, you can be confident you’ll get the help you need 24/7/365 — with no pressure to upgrade to the latest solution. The Continuant Support Promise: We’re here for you.

We're here for you with our Cisco Maintenance Advantage Plan.

Your company deserves a better option to maintain and support your Cisco PBX systems, so we created one. Designed specifically for large organizations that want to extend the life of their Cisco environment, our world-class Maintenance Advantage Plan (MAP) allows you to continue to rely on your PBX phone system for as long as you need.

No Pressure To Upgrade

Our focus is on your needs and your timeline. We won’t pressure you to upgrade.

Tier 3 Engineer Access

24/7 access to incident management and TAC from our Tier 3 engineers.

24/7/365 U.S. Support

Our US-based support teams are on standby, 24 hours a day, 365 days per year.

Industry-Leading
SLA

In case of a system outage, we’ll restore your system in record time.

No Required Software Support

No need to pay for additional support for systems that still work.

Guaranteed Parts Availability

We guarantee that we’ll have the right parts you’ll need, even for older systems.

Dedicated Support Team

One single point of contact for your dedicated support team.

Cost
Savings

On average, we save our customers 40% in maintenance costs.

Koch Continuant now supports 10 Avaya sites and more than 100 Cisco sites for Koch, including international locations in Bahrain, Brazil, Canada, Chile, China, Egypt, France, Germany, Italy... Read Case Study

J. M. Smucker While the initial agreement calls for Continuant to provide managed services for their Cisco systems, Smucker’s is also currently evaluating Continuant’s ability to provide audiovisual solutions, as well as support for their legacy PBX systems that still exist within Smucker’s voice environment. Read Case Study

REI At Continuant’s corporate headquarters, representatives from REI saw Continuant’s meeting rooms in action. With Crestron control systems, industry-leading AV, and a cloud-based collaboration solution with high-quality audio and video conferencing, it didn’t take long before the REI visitors began asking how they could get a few of their own. Read Case Study

Continuant Connect

Continuant Connect gives you the power of choice

Easily migrate from your legacy voice system to the cloud with Continuant Connect.

Choose your timeline

Shift from copper landlines to cloud-based telephony on your schedule. Our hybrid calling solution bridges the gap, so you can decommission hardware in stages with no disruption to business operations.

Choose your carrier

Keep your telephone provider, pick a new one, or choose us as your carrier—it’s up to you. Locked into a contract? With Continuant Connect, you can still consolidate your communications and use our internet-powered solution to enjoy cheaper calling rates without violating your contract.

Choose your UCaaS products

The power to pick your technology is in your hands. Choose from Microsoft Teams, Zoom, Cisco, and other UC apps to serve as the hub of your internal and external communications.

Explore the platform

Cisco MAP FAQs

What is a PBX?

PBX stands for Private Branch Exchange System, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog. A PBX or PABX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users. Additionally, it provides features like transfer calls, voicemail, call recording, interactive voice menus (IVRs) and call queues. Want to learn more? We wrote a blog for you!

Can my organization move to the Cloud and still use our existing Cisco PBX equipment?

Absolutely! We design solutions that allow you to get the most mileage out of your on-prem Cisco PBX hardware while experiencing the benefits of a Unified Communications (UC) Environment. Check it out!

What is Cisco UC?

UC (Unified Communications) brings multiple business communication and collaboration tools together into one interface or platform. Our Cisco UC allows your organization to modernize with what you already have.

How much can we save with Cisco MAP?

Continuant's Maintenance Advantage Plan (MAP) is built to be as cost-effective for its users as possible. On average, we save our users 40% on maintenance costs. We can do a quick audit for you to determine just how much you can save with Cisco MAP.

What is the difference between Cisco MAP and Cisco UC?

Continuant’s Cisco Maintenance Advantage Plan (MAP) allows you to extend the life of your Cisco PBXs — with industry-leading third-party services — even when the OEM can no longer provide support.

Cisco UC allows you to continuing using your existing hardware and experience the benefits a modernized cloud communications environment.

Global Multi-vendor PBX Support

No matter the mix of systems in your calling environment, we can provide total support.

PBX Maintenance & Support

Make the switch to world-class PBX maintenance and support for all your voice systems at a fraction of the cost that other providers charge.

Learn More

Avaya Maintenance & Support

As a Third Party Maintenance provider, we have the experience and expertise to keep your Avaya PBX systems running post-EoMS (End of Manufacturer Support) or during your migration to the cloud.

Learn More

Mitel Maintenance & Support

Your Mitel PBX still plays a vital role in our communication infrastructure. Our comprehensive support services ensure your Mitel systems remain reliable and efficient. Whether you use Mitel MiVoice, MiCloud, or any other Mitel product.

Learn More

Nortel Maintenance & Support

In the event of an outage or incident, you can be confident that you’ll get the help you need, 24 hours a day, 7 days a week, with no pressure to upgrade to the latest solution. Continuant can maintain and extend the life of your Nortel PBX systems.

Learn More

NEC Siemens/Unify PBX in 2024 (Blog)

Connect with us for a quick Cisco audit.

In less than 30 minutes, we can determine if our Cisco Maintenance Advantage Plan is a good fit for your organization—saving you time and, potentially, a lot of money for the organization.

Why This Global Innovator "Sticks with" Continuant managed services

Baylor University needed to transform and unify their communication systems.

Beyond Support: Protecting Avaya Investments

Cisco PBX Maintenance, Support & Migration

Your Solution for End of Life Cisco PBX Phone Systems

World Class Cisco PBX Maintenance and Support