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      Operator Connect by Continuant

      With Continuant Connect, deploying calling in Teams is quick, leveraging a single administration portal for efficient management. This solution extends to mobile devices, ensuring seamless connectivity for all users. Continuant, a two-time Microsoft Global Partner of the Year for Teams Calling, guarantees a comprehensive telephony solution, emphasizing ease of use, global coverage, and leading support, all aimed at creating a modern, productive workplace.

      Start Trial Now
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      Carrier-grade Voice Services

      Transform Your Microsoft Teams into a Complete Phone System

      • Instant Phone Calling: Add calling capabilities to Microsoft Teams with Operator Connect, enabling calls from any device using Teams.
      • Quick Setup: Be operational within minutes using our automated setup portal.
      • Manage Everything in One Place: Control phone numbers, users, and call flows easily.

      Boost your team collaboration with Microsoft Teams

      We also provide a variety of cloud collaboration and communication tools to support you in maximizing the capabilities of your Teams enterprise hub. This includes features like Compliance Recording, Attendant Console, and more.

      Key Benefits

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      Global Reach Make calls anywhere, backed by geo-redundant voice infrastructure ensuring 99.999% uptime.
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      Safety Support for dynamic E911, ensuring compliance with regulations.
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      Simplicity
      & Scalability       Easy number management and scaling, with support for businesses of any size.
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      Transparent Pricing Enjoy clear, competitive pricing with no hidden fees, offering both pay-as-you-go and unlimited calling plans.
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      Single Provider Get carrier-grade voice services via Operator Connect from a single provider, leveraging our global network.
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      Expert Support
      As your dedicated contact with access to Microsoft support, we take care of overseeing and maintaining your calling and meetings setup while also enhancing your internal capabilities.
       

      Why Choose Continuant?

      With over 27 years in business, and recognition as a Microsoft Partner of the Year for Teams Calling and Meetings, Continuant is trusted by more than a hundred Fortune 500 organizations—in more than 50 countries—to design, deploy, and manage solutions within their UCC environment.

      • Complete Integration: Seamlessly connect your existing phone system with Teams, retaining all capabilities.
      • Exceptional Support: Leverage our 24/7 service center for unmatched expertise and assistance.
      • Full Microsoft Ecosystem Support: Enhance collaboration and analytics within your Microsoft environment.
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      Operator Connect FAQs

      What is Microsoft Operator Connect

      Microsoft Teams Operator Connect is a feature that allows organizations to integrate their existing phone systems with Microsoft Teams. It enables third-party operators or carriers to directly connect to Teams, providing seamless calling experiences between Teams users and external phone networks.

      How does Microsoft Teams Operator Connect differ from regular Teams calling features?

      While regular Teams calling features focus on internal and external calls using Microsoft’s infrastructure, Operator Connect goes a step further. It enables external operators to connect directly to Teams, maintaining your existing phone system’s capabilities while seamlessly integrating them into the Teams environment.

      What are the primary benefits of using Operator Connect?

      The main benefits of using Operator Connect include leveraging your existing phone system’s capabilities within Microsoft Teams, maintaining investments in on-premises infrastructure, and retaining familiarity with existing operator services. It also streamlines communications by eliminating the need for separate calling systems, providing cost savings, centralizing collaboration tools, and enhancing user experience.

      What are the technical requirements for integrating Operator Connect with an existing phone system?

      The specific requirements will vary depending on your current phone system and infrastructure. Generally, you’ll need to have an established relationship with a supported third-party operator, suitable network configurations, and the necessary technical expertise to set up the integration. Aura, as a certified partner, can assist with this integration.

      Are there any specific hardware or software pre-requisites for using Microsoft Teams Operator Connect?

      While there might be technical requirements based on your existing setup, Microsoft Teams Operator Connect is designed to work within the Teams platform, so no additional hardware is usually needed. Your existing phones and network equipment should suffice, as the integration happens at the operator’s level.

      Can I use Operator Connect to connect with external phone networks and traditional landlines?

      Yes, Operator Connect allows you to connect with both external phone networks and traditional landlines. This capability enables you to maintain communication with individuals and organizations outside of your Teams environment without needing to switch between different systems.