What drives a business, product, or service to success? More than anything, it’s the people involved. In this video (Part 2 of 4 in our series on managed services), Mike Hanks returns to demonstrate what sort of people work at Continuant, and how they achieve success for us and our customers.
Continuant offers a wide range of professional services, including product and vendor management and engineering services. However, when Mike uses the words "disciplined” and “experienced,” he’s describing not the services themselves but rather the people who execute on them.
The people at Continuant — engineers, project managers, customer service agents, you name it — are guided by discipline and experience. Everyone operates under the same goal: to take aspects of communications that are normally a “pain in the rear” (as Mike so eloquently put it) and handle them with expertise.
Where Continuant is concerned, that’s our job, not yours.
Everything the people at Continuant do is in the service of building mutually beneficial relationships. Mike has a great way of summing this up with the term “taking ownership.” One way two people form a strong relationship that benefits both parties is by taking ownership of their respective tasks, which we’re more than capable of doing.
The other way, of course, is communication, and that’s where our experience comes in.
Continuant’s crack teams are filled with people from diverse backgrounds with a wide range of knowledge and skills, especially where communications systems are concerned. Among our engineers and experts are people who have been running cables and flipping switches for decades alongside IT wizards who know modern UCaaS and CCaaS solutions like the backs of their hands.
They’re the kind of people who are ready to come alongside any customer and take ownership of all the banal tasks associated with your communications environment.
Alongside people, Mike also mentioned processes and tools. To hear more about that, stay tuned for part 3.