Avaya systems have been critical for organizations all over the world for several decades now. Modern companies rely on Avaya UC and cloud solutions, which provide the features needed for enterprise voice in a scalable, flexible, cost-effective package.
Like any other voice solution for large organizations, Avaya UC requires proper maintenance and support. Most of the time, this support comes from Avaya in the form of the Avaya Support Advantage Plan, but there are also third-party options from providers like Continuant that can complement Avaya’s normal support.
Avaya is a company traditionally known for PBX systems like the Avaya Communication Manager and CS1000. Its more recent foray into cloud solutions takes everything these systems are capable of and makes them more flexible and scalable, perfect for enterprises in the digital age.
Important Avaya cloud solutions include Avaya Cloud Office, Avaya Aura, Avaya Spaces, and the Avaya Experience Platform. These platforms combine calling, messaging, and video collaboration in one platform that facilitate communication for users from anywhere in the world.
Whatever specific products Avaya customers use, they can all benefit from advantageous Avaya support from both Avaya and Continuant.
When it comes to maintaining Avaya UC and Cloud solutions, businesses have several options: going directly through Avaya for support, using a managed services provider, choosing a third-party maintenance provider like Continuant, or finding a way to make use of both.
Avaya’s Support Advantage Plan and Continuant’s Maintenance Advantage Plan work together to provide tremendous benefits to Avaya users such as:
Let’s dive further into each of these benefits to see the full extent of what Continuant can provide.
If your voice environment is a hybrid one, you may be running voice systems that Avaya no longer supports or will stop supporting in the near future.
This isn’t a problem for a third-party maintenance provider like Continuant. We provide our full suite of services for both modern and legacy Avaya systems, including systems like the CM7 and CS1000.
Keeping legacy equipment protects a key investment and helps maintain normal business operations during a migration to the cloud. It’s one of the primary benefits customers get specifically from our Maintenance Advantage Plan.
Our support at Continuant is very customer centric, in the sense that we pay careful attention to the needs of each organization we work with and tailor our support. We’ve maintained complex systems for small, medium, and large organizations, including several Fortune 500 enterprises.
No matter the size or industry, we’re able to scale and optimize Avaya systems for any of our customers.
Historically, support from Continuant has proven more cost-effective than support from the manufacturer. Now it’s less a matter of one or the other, but our goal remains the same.
Our services such as license management ensure that our customers don’t pay for solutions of service they don’t need. Our services also optimize resource allocation, freeing your teams up to focus on more tasks other than your voice environment.
Responding to downtime quickly is extremely important when maintaining a modern Avaya environment. Continuant's services include proactive monitoring and advanced incident management, allowing us to resolve downtime with relative ease.
We provide our customers with access to a 24/7 US-based service desk that functions as a single point of contact for all their Avaya needs. This desk is available to any customer anywhere in the world, resolving issues before they cause serious operational problems.
Our services have helped our Avaya customers find tremendous success with both legacy and modern Avaya solutions. Whether you rely on Avaya Cloud Office, Avaya Aura, or other Avaya solutions, a combination of Avaya’s Support Advantage Plan and Continuant’s Maintenance Advantage Plan can provide you the right kind of service.
Double the plan, double the advantage.
Call us today to get started.